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GHC 911 Training

: Pages: 9-1-1-Quality-Assurance-Training-Day
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Name

9-1-1-Quality-Assurance-Training-Day

Title

9-1-1 Quality Assurance Training Day

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​The Denise Amber Lee tragedy in Florida in 2008 rocketed to the national attention because of the absolute perfect storm of errors and mistakes made that day. This story was highlighted on Dateline NBC, Primetime 20/20, Dr. Phil, Larry King, Good Morning Amber, and the Today Show. Denise Amber Lee Foundation was a driving force behind the recently released, first ever, ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points. Five foundation board members were on the comprehensive national workgroup that crafted the document, including the workgroup Chair, Eric Parry and the author of the QA scoring sheets, Sherrill Ornberg. Come and hear these two pioneers and architects of Quality Assurance Best Practices in Public Safety and Ryan Chambers, the Foundation’s Director of Program Management as they inspire and motivate to create a comprehensive quality assurance/quality improvement processes
•Why QA/QI?
•Reduce Turnover
•Increase Professionalism
•Where to start
•How to implement​
•Reduce Liability
•Accountability
•Discipline
•Training/Hiring

Article Date

3/7/2019
Content Type: Article Page
Version: 1.0
Created at 3/7/2019 3:46 PM by Raquel Lopez
Last modified at 3/7/2019 3:49 PM by Raquel Lopez